We tried to tackle some of the most frequently asked questions about renting. Of course, most questions can be answered in the comprehensive lease. If you have a questions that is not covered here, don't hesitate to reach out and ask us.
We're here to help!
Viewing A Property
I found a house that looks perfect. How do I schedule a showing?
Visit our Available Rentals page under "Tenants" tab. Choose the property that interests you and complete the 'Contact Us' to fill out a Guest Card. We require a valid photo ID for each visitor before showing any property. Once we've confirmed receipt of your identification, we'll send you a Showing Invitation.
Someone is still living at the house that I'm interested in viewing. How do we schedule a showing if someone lives there?
If there is still someone living at the home that you're interested in, showings must be assisted with either your real estate agent or someone from our office. And depending on if there are several inquiries for the home, we may schedule an open house for many prospects to come visit at one time. Just contact our offices to inquire. All occupied homes require at minimum 24-hour notice with the Tenant.
Is lawn care (cutting grass, trimming bushes) Tenant or Landlord responsibility?
Unless the property's HOA is responsible for the landscaping, Tenants can assume that lawn care is Tenant responsibility unless otherwise stated. Please inquire with our offices!
How do I submit an application?
Simply locate the property you're interested in applying for via our 'Available Rentals' page under the 'Tenants' tab. Click the "Apply Now" button. Be sure to read about our Application Process thoroughly BEFORE starting the application.
Is there an application fee?
We do charge a non-refundable application fee per adult over the age of 18. This application fee covers the administrative costs associated with processing your credit, criminal, rental, and eviction history background check, as well as interviewing your references.
Are homes first come, first serve?
Our applications and homes are not rented on a first come, first serve basis. In the event that we have multiple applications on a home, you may find yourself in a "Multiple Offer Scenario".
What is your application process?
To view our detailed application process, please visit our Application Process page under the Tenant tab.
I have a service animal. What sort of documents do you require?
We love all furry animals, be they our pets, Service Animals, Therapy Animals, or Emotional Support Animals.
What all needs to be done for me to move in?
There are a number of items required before you can move into the home. Below is everything that must be done before you move in:
Do I need to contact utility companies?
Yes, you are fully responsible for ensuring that utilities (water/electricity/gas) are on when you move in. Tenants are responsible for all utilities unless stated otherwise in your lease agreement.
There's a maintenane issue as I'm moving in, what do I do?
If you ever have a maintenance issue upon move-in, please contact our offices during normal business hours.
Can I move in outside of business hours or during the weekend?
While we'd prefer our tenants to move in during our business hours (that way we can assist if any issues come up), you are able to move in any time and any day.
Living at the Home
I have a maintenance issue, what should I do?
If you have a maintenance issue please submit a work order via your Tenant Portal (powered by AppFolio), email us at firstname.lastname@example.org, or call us during business hours Monday-Friday 9am-5pm.
When is rent due?
Rent is due on the 1st of the month, no exceptions. You will have until the 5th of the month at 5 PM to make your rent payment (unless your specific lease has different terms previously agreed upon).
How can I pay my rent?
Your lease agreement will state how and where to pay your rent. It's located on the 1st page, Section A, paragraph 3, subsection A.
I'm looking to have a roommate move in, what should I do?
If you are looking to have another person move into the home, we make it easy to add them to the lease.
I want to meet my property manager, how do I do that?
To meet your property manager, we do ask that you schedule an appointment with them. Your property manager may be out of the office, in a meeting, or dealing with an emergency, so scheduling an appointment helps ensure that you can meet with the correct person who can help resolve your issue.
How do I know my information is secure?
Security and privacy is a top priority at Manage It ATL. Firstly, our office had to pass an inspection and evaluation by Experian (one of the 3 major credit bureaus) before we were permitted to use AppFolio's background screening software.
I'm moving out soon, what's going to happen?
We're sad to see any of our tenants go, but we understand that sometimes you need a home closer to work, a bigger home for a growing family, or any other change in your life. Or you are simiply at the end of your lease.
When will I receive my security deposit back?
After you're moved out, we will do a move-out inspection to evaluate what (if any) repairs that may need to be done. We will provide you with a statement regarding any unpaid balances and repairs that were done to the property. Security deposit disbursements are mailed out to your forwarding address no later than 30 days after your move out date.
Should I clean or paint when I move out?
Please make sure you return the home in the similiar condition that it was delivered to you. That includes sweeping, mopping, dusting, cleaning the fridge, oven, stove, etc. Please fill in any holes that you may have made in the walls.