TENANT FAQ'S

We tried to tackle some of the most frequently asked questions about renting. Of course, most questions can be answered in the comprehensive lease. If you have a questions that is not covered here, don't hesitate to reach out and ask us.

 

We're here to help! 

Viewing A Property

I found a house that looks perfect. How do I schedule a showing?

Visit our Available Rentals page under "Tenants" tab. Choose the property that interests you and complete the 'Contact Us' to fill out a Guest Card. We require a valid photo ID for each visitor before showing any property. Once we've confirmed receipt of your identification, we'll send you a Showing Invitation. About 2 hours before your showing, you'll receive a text message confirming you can still make it. Follow the prompts to receive the Codebox code to retrieve the key. If you can't make it, it'll go ahead and cancel your showing for you.



Someone is still living at the house that I'm interested in viewing. How do we schedule a showing if someone lives there?

If there is still someone living at the home that you're interested in, showings must be assisted with either your real estate agent or someone from our office. And depending on if there are several inquiries for the home, we may schedule an open house for many prospects to come visit at one time. Just contact our offices to inquire. All occupied homes require at minimum 24-hour notice with the Tenant. If you have any questions about showings, please feel free to call us at (470) 210-0106 or email us at leasing@manageitatl.com.



Is lawn care (cutting grass, trimming bushes) Tenant or Landlord responsibility?

Unless the property's HOA is responsible for the landscaping, Tenants can assume that lawn care is Tenant responsibility unless otherwise stated. Please inquire with our offices!



Applications

How do I submit an application?

Simply locate the property you're interested in applying for via our 'Available Rentals' page under the 'Tenants' tab. Click the "Apply Now" button. Be sure to read about our Application Process thoroughly BEFORE starting the application.



Is there an application fee?

We do charge a non-refundable application fee per adult over the age of 18. This application fee covers the administrative costs associated with processing your credit, criminal, rental, and eviction history background check, as well as interviewing your references.



Are homes first come, first serve?

Our applications and homes are not rented on a first come, first serve basis. In the event that we have multiple applications on a home, you may find yourself in a "Multiple Offer Scenario". During a Multiple Offer Scenario, we check in with all approved applications and let them know. We ask them to submit their best and final offer. This can either be offering a bit more on the rental rate or offering a longer lease term. Or a higher security deposit. Really anything that you'd like to offer to the Landlord to really stand out from the competition. We'll present these offers to the Landlord and let them decide. For any clients who didn't have their offer accepted, their application is still approved and we can happily transfer it free of charge to another property you may be interested in.



What is your application process?

To view our detailed application process, please visit our Application Process page under the Tenant tab.



I have a service animal. What sort of documents do you require?

We love all furry animals, be they our pets, Service Animals, Therapy Animals, or Emotional Support Animals. If you have any of these types, we do ask that you submit any and all documentation you have regarding their ESA/SA status. This can include letters from your physician, certificates and or other verifiable documentation, etc. We may ask that you bring your Service Animal Verification Form to your Doctor or physician to review and sign.



Moving In

What all needs to be done for me to move in?

There are a number of items required before you can move into the home. Below is everything that must be done before you move in: - Signed Lease Agreement - Security Deposit paid in full - First month's full rent - Any applicable office fees (new account setup, pet fee, credit approval fee, etc.) paid in full - Proof of Renter's Insurance If you are in the process of reviewing a lease, please DO NOT SIGN, unless you fully understand the terms of the agreement. We encourage you to take your time, review the lease, ask us questions, BEFORE SIGNING. Signing is a legal binding contract and we want to make sure YOU ARE COMFORTABLE WITH THE TERMS.



Do I need to contact utility companies?

Yes, you are fully responsible for ensuring that utilities (water/electricity/gas) are on when you move in. Tenants are responsible for all utilities unless stated otherwise in your lease agreement. If you have any questions about utilities, contact our office at least a week before you move in. If you call to turn on utilities THE DAY of your move in, you might find the utility company unavailable to activate utilities until the next day - or worse - not until the next business day if you're moving in on a weekend.



There's a maintenane issue as I'm moving in, what do I do?

If you ever have a maintenance issue upon move-in, please contact our offices during normal business hours. You can also contact our 24/7 Maintenance Center Hotline at (470) 210-0106, extension 3. You'll be transferred to a real person to help troubleshoot the issue if they're able to, submit a work order on your behalf, and can even dispatch vendors in case of an emergency.



Can I move in outside of business hours or during the weekend?

While we'd prefer our tenants to move in during our business hours (that way we can assist if any issues come up), you are able to move in any time and any day. If you are moving in on the weekend or after our normal business hours, we will provide you with a lockbox code that will work the day of your move in. You'll be able to grab the key any time on the day of move-in. If you have an issue during your move-in while we are out of the office, please contact (470) 210-0106, extension 3 to speak with our 24/7 Maintenance Center Hotline.



Living at the Home

I have a maintenance issue, what should I do?

If you have a maintenance issue please submit a work order via your Tenant Portal (powered by AppFolio), email us at inbox@manageitatl.com, or call us during business hours Monday-Friday 9am-5pm. After business hours, please call our main phone number and select extension 1 to connect with our 24/7 Maintenant Hotline.



When is rent due?

Rent is due on the 1st of the month, no exceptions. You will have until the 5th of the month at 5 PM to make your rent payment (unless your specific lease has different terms previously agreed upon). After 5 PM on the 5th, late fees are posted on the 6th and payments must be made in the form of a cashier's check or money order. If you still do not make your payment by this time, you will be in default of your lease. Our office will issue a 3-day Pay and Quit demand letter for you to cure default. If the 3 day elapses without payment, we may also begin taking legal action up to and including filing dispossessory with the local magistrate courts.



How can I pay my rent?

Your lease agreement will state how and where to pay your rent. It's located on the 1st page, Section A, paragraph 3, subsection A. Depending if your property is setup, we may be able to accept online payments. Please contact our offices for more information.



I'm looking to have a roommate move in, what should I do?

If you are looking to have another person move into the home, we make it easy to add them to the lease. If the tenant will be added as another financially responsible party member, they will need to submit an applicantion. Once they are approved, we will send out a revised lease agreement adding them as a Tenant. Once signed, they'll receive access to the online tenant portal. If a potential roommate does not pass our application process, then they may be denied from moving into the home.



I want to meet my property manager, how do I do that?

To meet your property manager, we do ask that you schedule an appointment with them. Your property manager may be out of the office, in a meeting, or dealing with an emergency, so scheduling an appointment helps ensure that you can meet with the correct person who can help resolve your issue. To schedule an appointment, please email us at inbox@manageitatl.com or give us a call at (470) 210-0106.



How do I know my information is secure?

Security and privacy is a top priority at Manage It ATL. Firstly, our office had to pass an inspection and evaluation by Experian (one of the 3 major credit bureaus) before we were permitted to use AppFolio's background screening software. This inspection is to confirm that we have taken all necessary steps to keep your information secure and private. This including password-protected computers, two-step factor authentication, security cameras on premise, etc. Your information is only used by our office to qualify you for a home, no more than that purpose. Your information isn't even shared with homeowners.



Moving Out

I'm moving out soon, what's going to happen?

We're sad to see any of our tenants go, but we understand that sometimes you need a home closer to work, a bigger home for a growing family, or any other change in your life. Or you are simiply at the end of your lease. We reach out to all of our tenants 90 days before the lease is over to find out if you'd like to renew or move out. You'll be given 30 days to make a decision. If you decide to move out, then we'll begin marketing property 60 days before you move out. All of our showings will be accompanied by a showing agent or property manager. And we'll always provide notice to you (at least 24-hours) before any showing. In the final month of your lease, you will need to provide us with a reliable forwarding address for any further communications including the security deposit disbursement, and schedule your move-out inspection. We will conduct a move-out inspection once you have completely moved out. DO NOT FORGET that you are required to keep utilities ON during the move-out inspection otherwise, you may be subject to a utility disconnection fee (see lease terms). Please remember to return all keys including but not limited to the house keys, mailbox keys, and community amenity keys/fobs. Together with your Move-Out Inspection report and any outstanding balances, we'll give you an itemized list (if any) that will be deducted from your security deposit.



When will I receive my security deposit back?

After you're moved out, we will do a move-out inspection to evaluate what (if any) repairs that may need to be done. We will provide you with a statement regarding any unpaid balances and repairs that were done to the property. Security deposit disbursements are mailed out to your forwarding address no later than 30 days after your move out date.



Should I clean or paint when I move out?

Please make sure you return the home in the similiar condition that it was delivered to you. That includes sweeping, mopping, dusting, cleaning the fridge, oven, stove, etc. Please fill in any holes that you may have made in the walls. For painting, we ask that you don't do any painting. That way we can make sure that the new paint matches the paint that's already on the walls. To aviod any incorrect colors, sheens, or discoloration.